bengel's commitment to responsible gaming
Gaming is enjoyable when it is a source of fun. bengel believes that knowing your own limits and staying within them is the real win. On this page you will find the information and tools you need to keep yourself safe.
Strict age verification process
If a family member is underage, keep your device and account protected from them. Never share your password. bengel's Terms and Conditions contain detailed guidance on age requirements that apply to all members.
What does responsible gaming actually mean?
Betting or playing casino games is a leisure activity for many people. But it stays healthy only when played for entertainment — not to solve financial problems or escape daily stress. The core of responsible gaming is staying aware of your budget, your time, and your mental state.
bengel believes an informed player is a true player. That is why we do not just provide games — we also offer tools to help you understand your playing habits and keep them in check. If you ever feel that gaming is getting out of control, seek help without delay.
bengel's Privacy Policy explains how your account information and activity are kept secure, and in what circumstances your data may be shared. Reading it will be helpful for you.
Tools for setting your own limits
bengel gives you the ability to manage your own gaming. The tools below are available in your account settings or can be activated with the help of our support team.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once the limit is set, it cannot be exceeded.
Session Time Limit
Set a maximum duration for each gaming session. When the time is up, your account will be signed out automatically.
Temporary Break
Voluntarily pause your account for anywhere from one day to six weeks. You will not be able to log in during the break period.
Self-Exclusion
To step away for the long term, activate a permanent or extended self-exclusion. This request takes effect within 24 hours.
Activity Review
View your deposit, withdrawal, and betting history at any time. This will help you understand your spending patterns.
Reality Reminder
After playing for a set period, a notification appears on screen reminding you to take a break.
Request self-exclusion
You can fill in the form below to send a self-exclusion request to our support team. Your request will be processed within 24 hours.
Self-Exclusion Request Form
Recognise the early signs of a problem
If you notice any of the following signs in yourself or someone you know, the matter should be taken seriously.
- Feeling a repeated urge to bet in order to recover losses — this is the most common and dangerous sign.
- Spending money beyond your set gaming budget or borrowing money to play.
- Taking time away from family, friends, or work to focus on gaming.
- Hiding the amount you play or the money you spend from family or close ones.
- Feeling restless, irritable, or anxious when not playing.
- Repeatedly failing in attempts to stop betting or playing casino games.
- Turning to gaming as an escape from daily financial or emotional stress.
Ways to get help
Seeking support rather than carrying a problem alone is far wiser. bengel's support team, your family, and professional counsellors are all here for you.
bengel Live Chat
Contact us via live chat at any time, day or night. Support is available in both Bengali and English. Any request for self-exclusion, limit setting, or account closure is handled with full confidentiality.
Email Support
Support is also available by email alongside live chat. If you prefer to put something important in writing, send a message to our support email — we will reply as quickly as possible.
Family and Close Ones
Let someone you trust know. A family member or friend often recognises the first signs of a problem. Talking openly is the first step toward a solution.
Professional Advice
Seeing a mental health professional or counsellor is a sign of courage, not weakness. Mental health counselling is available through both government and private services in Bangladesh.
Healthcare Centres
District and upazila hospitals across Bangladesh have mental health departments. For any addiction-related issues, free or low-cost consultations are available there.
Learn more
For more details on responsible gaming, our policies, and available tools, visit our FAQ page. You will find straightforward answers to common questions there.
bengel protecting players
bengel is not just an entertainment provider — it is a responsible platform. Our protection commitments are outlined below.
bengel's responsible gaming commitments
- No one under 21 is allowed to open an account or play games — age verification is mandatory.
- Self-exclusion and account limit requests are processed confidentially and promptly.
- Player activity is monitored, and if unusual patterns are detected, we proactively reach out.
- Our support team is available 24 hours a day, seven days a week to assist in Bengali.
- Every advertisement and promotion clearly states the 21+ age requirement.
- Financial transaction data is kept secure using SSL technology.
Some tips for safer gaming
Keep these points in mind before or while playing on bengel. They will help you keep your gaming within the bounds of entertainment.
Decide in advance the maximum amount you will spend for each session. Stop when you reach that limit.
Decide in advance how much time you will give to gaming each day. Keep an eye on the clock — keep the session timer running.
Avoid betting when you are angry, frustrated, or under the influence of alcohol. Make decisions with a clear head.
If you lose, stop for the day. Placing more bets to try to recover losses very often leads to even bigger losses.
Do not think of betting or casino gaming as a source of income. It is simply a form of entertainment.
If you are finding it hard to stay in control, reach out to bengel support or your family right away.
Questions and answers on responsible gaming
Yes, activating self-exclusion completely blocks access to your account. Betting, casino games, deposits, and withdrawals — everything is restricted. Any attempt to create a new account during the exclusion period will also be blocked.
Lifting self-exclusion before the set period ends is generally not possible. Stricter rules apply in the case of long-term or permanent self-exclusion. However, for special circumstances, contact our support team — they will give you the right guidance.
Lowering a deposit limit takes effect immediately. However, increasing a limit generally requires a 24-hour waiting period, so you can protect yourself from decisions made in the heat of the moment.
Talk to them directly, but not in an angry or accusatory tone. Let them know you are there for them. Suggest professional help if needed. You can also contact bengel's support team to ask whether a self-exclusion request can be submitted on their behalf.
Yes. Age is verified during account registration, and anyone under 21 is not allowed to create an account. In addition, our support team monitors suspicious accounts and requests verification documents when necessary.
No, there is no charge. Deposit limits, session time limits, temporary breaks, and self-exclusion — all features are available free of charge. To activate them, go to your account settings or contact our 24/7 support team.