bengel's Privacy Policy

Introduction and Scope

bengel ("we", "our", or "platform") is an online gaming and sports betting service provider operating for users in Bangladesh. This privacy policy applies to bengel's website (bengelbet.cam) and all related services.

This policy describes what types of personal information we collect from our members, how it is stored and processed, with whom it may be shared, and how much control you have over your own information. By registering with bengel, you are considered to have accepted the terms of this policy.

This privacy policy is an integral part of our Terms and Conditions. Reading both documents together will give you a complete understanding of your relationship with bengel.

What Information We Collect

bengel collects only the information necessary to provide our services, ensure security, and improve the user experience. The categories of information collected are listed below:

2.1 Registration and Identity Information

• Full name, date of birth, and National ID number (for age verification — 21+ is mandatory)
• Mobile number and email address
• The user's chosen username and password (passwords are always stored in encrypted form)

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, or Upay account numbers (for processing deposits and withdrawals)
• Deposit and withdrawal history, amounts, and timestamps
• Records of bonus claims and wagering activity

2.3 Gaming and Activity Information

• Play history, bet details, and results
• Login times, session duration, and device information
• Responsible gaming limit settings and self-exclusion requests

2.4 Technical Information

• IP address, browser type, and version
• Operating system and device identifier information
• Cookie and session data (details in Section 8)

Purpose of Data Use

bengel uses collected information only for the following legitimate purposes:

• Account registration, identity verification, and age confirmation (21+)
• Processing deposits, withdrawals, and bonuses
• Preventing fraud, money laundering, and unauthorized access
• Providing technical support and improving service quality
• Meeting applicable legal obligations
• Enforcing responsible gaming policies — such as self-exclusion requests and spending limits
• Providing a personalized experience and informing users about relevant offers

We do not sell your information to third parties for marketing purposes, and we do not transfer it to any commercial entity without authorization.

Information Sharing with Third Parties

bengel may share information with third parties in certain limited circumstances. These circumstances are:

4.1 Service Providers

Payment processing partners such as bKash, Nagad, Rocket, and Upay, game software providers, and technology infrastructure suppliers may receive limited information necessary to deliver their services. Data protection agreements are in place with these partners.

4.2 Legal Requirements

bengel may be required to disclose information by order of a competent court or legal authority, or for legitimate anti-money laundering investigations or fraud prevention purposes.

4.3 Corporate Changes

In the event of a business merger, acquisition, or asset transfer, user information may pass to the new entity. In such cases, the new entity will remain bound by this privacy policy.

Data Storage and Security

bengel applies industry-standard technical and organizational measures to protect your information.

5.1 Technical Security Measures

• SSL/TLS encryption technology used for all data transfers
• Passwords stored using industry-standard hashing algorithms — never stored in plain text
• Regular security audits and vulnerability testing
• Automated detection systems for suspicious activity
• Access controls at the server and database level

5.2 Data Retention Period

All information is retained while an account is active. Even after an account is closed, financial transaction records and identity verification information may be retained for the applicable legal retention period.

Your Rights and Controls

bengel believes users should have full control over their own information. The following rights are guaranteed for that purpose:

6.1 Right to Access Information

You can view your stored information at any time by logging into your account. For a copy of specific information, you may contact the support team via live chat or email.

6.2 Right to Correct Information

If there is an error in your name, mobile number, or any other registration information, you can have it corrected by contacting the support team. Changes to identity verification information may require additional documentation.

6.3 Right to Close Your Account

You may request to close your bengel account at any time. All information except financial transaction records will be deleted. Detailed information on self-exclusion is available in the Responsible Gaming section.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or notifications, you can turn off this service from your account settings or through live chat. Essential transaction and security notifications will always be sent.

Protection of Minors

bengel strictly refrains from providing services to anyone under 21 years of age. Age verification is mandatory during the registration process, and if a user is found to be under 21, their account will be closed immediately and the related information will be deleted.

If you believe someone under 21 is using a bengel account, please notify our support team immediately.

Cookies and Tracking Technologies

bengel's website uses cookies and similar technologies to improve site functionality and personalize the user experience.

8.1 Essential Cookies

These cookies are necessary for maintaining login sessions, managing security tokens, and remembering your preferred language. Disabling them may affect core site functions.

8.2 Analytics Cookies

These cookies are used to understand which pages are viewed most and where users encounter problems. The data obtained from them is aggregated and anonymous.

8.3 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling cookies entirely may make some features of the website harder to use.

Third-Party Links and Services

bengel's platform may include services from game providers and payment partners. These third parties have their own privacy policies, and bengel is not responsible for their methods of collecting and using information.

We verify all third-party partners and sign data protection agreements with them, but they are responsible for their own services.

Policy Changes and Updates

bengel reserves the right to change or update this privacy policy as needed. Users will be notified of any significant changes via their registered mobile number or email.

The updated policy will take effect from the date of publication, and continued use of bengel after that date will be considered acceptance of the revised policy.

We recommend reviewing this page regularly before using the site. To learn more about bengel, visit the About Us page, which contains detailed information about the platform's values and operations.

Contact and Complaints

If you have any questions about this privacy policy, wish to request access to or deletion of your information, or want to raise a concern — contact bengel's support team. Support is available seven days a week, 24 hours a day, in both Bengali and English.